Return Policy
Last Revision: August, 2025
Company Name: Project Trifecta LLC (doing business as American Supply)
Contact Email: support@americansupplyclub.com
1. Introduction
At Project Trifecta LLC (d/b/a American Supply) (“American Supply,” “we,” “our,” or “us”), we strive to provide high-quality products and service. This Return Policy explains the conditions under which returns, refunds, or exchanges are accepted. By placing an order with us, you acknowledge and agree to the terms of this Return Policy.
Note: Age-restricted products are subject to specific return conditions.
2. Eligibility for Returns
- Returns are accepted within 30 days of the invoice date. The invoice date is the date your order is confirmed and processed.
- Only products that meet the conditions in Section 3 below are eligible.
- Returns are not accepted from outside the United States.
3. Conditions for Returns
To be eligible for a return:
- The product must be unused, unopened, in its original packaging, and in the same condition as received.
- A Return Authorization (RA) number must be obtained from American Supply before returning any product. Returns without an RA number will not be accepted.
- Include a copy of your original invoice with the return package.
Non-returnable Items:
- Age-restricted products: tobacco, nicotine-containing products, cigars, cigarillos, lighters, torch lighters and other age-restricted items are non-returnable and final sale, except for shipments sent incorrectly (wrong item or quantity).
- For health and safety reasons, we cannot accept returns on any perishable or consumable goods, including all food, candy, snacks, beverages, and similar items, whether opened or unopened.
- Custom or personalized products.
- Items marked as final sale.
- Gift cards and downloadable software products.
Product Variances: Products may vary in appearance, packaging, or specifications due to manufacturer updates. These variances do not constitute grounds for return unless the product is defective or shipped incorrectly.
4. Return Process
To initiate a return, please follow these steps:
- Contact us at support@americansupplyclub.com with your order number, item(s) to return, and reason for the return.
- Receive RA Number and Return Address: If the return is approved, you will receive a Return Authorization (RA) number and the address to which the item should be returned. Returns sent without an RA number or to any other address may not be accepted.
- Ship the Item: Include the RA number inside the package. Use a trackable shipping method. Returns without tracking may not be accepted.
5. Refunds
- Once we receive and inspect your returned item(s), we will notify you of approval or rejection.
- If approved, refunds are processed to the original payment method within 14 days.
- Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer.
- Refunds are only for the product price, not shipping or taxes, unless required by law.
6. Exchanges
- Exchanges are only offered for damaged or defective items.
- Contact support@americansupplyclub.com with your order number and details.
- Age-restricted items: Exchanges are processed in compliance with FDA regulations.
7. Fraud Protection
- Claims for lost, missing, or incorrect items must be filed within 7 days of delivery.
- Delivery confirmation via carrier tracking or adult signature verification will be used as proof of delivery.
- Fraudulent claims (e.g., claiming non-receipt when delivery was confirmed) may result in denial of refund/exchange and potential account restrictions.
8. Shipping Costs for Returns
- You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
- If you receive a refund, the original shipping costs to send the product to you will also be non-refundable, and the cost of return shipping may be deducted from your refund if applicable.
9. Damaged or Lost Shipments
- If your order arrives damaged or is lost in transit, contact us immediately.
- We will work with the carrier and provide a replacement or refund where appropriate.
- Ensure photographic evidence of damage is provided for claims.
10. Contact Us
If you have any questions about our Return Policy, please contact: