Contact Us
Support Hours
Monday to Friday: 8:00 AM - 4:00 PM (ET)
Send us a message
For questions about our products, including cigarillos, tobacco, nicotine, grocery items, and candy, please reach out to us. We’re here to assist customers with all their needs.
FAQ
🛒 Ordering & Payments
🚚 Shipping & Delivery
Simply browse our categories, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Once we receive your order, we verify inventory, pack your items, and ship it. If anything is out of stock, we’ll notify you right away.
Orders can only be modified or canceled before they are processed. Please contact us immediately if you need to make changes.
We accept Visa, MasterCard, American Express, and Discover cards.
Most orders ship within 1–2 business days. Delivery typically takes 2–5 business days depending on your location.
No, we do not offer same-day or local delivery. All orders are processed and shipped through standard shipping methods.
Orders placed after Friday at 12:00 PM Eastern Time (ET) are usually confirmed and shipped on Monday or Tuesday.
Standard shipping varies by state. Adult signature shipping is an additional $8. If you create a free account, you’ll receive free standard shipping on orders over $100.
🔄 Returns & Refunds
📦 Products & Inventory
Please see our Return Policy page for complete details on returns and refunds.
Eligible returns are refunded to the original payment method or store credit. Some items may only be eligible for store credit.
Please contact us within 48 hours of delivery with your order number and photos of the issue. We’ll review your case and do our best to make it right.
We aim to keep all products in stock, but availability may vary. If something is unavailable, feel free to contact us — we may be able to restock it quickly or suggest an alternative.
Absolutely! Contact us with your request—we’re always looking to expand our inventory based on customer feedback.
Yes. We source most of our products directly from manufacturers and also work with distributors we know and trust to ensure authenticity and quality.
🚭 Tobacco & Age-Restricted Products
🧾 Accounts & Policies
Yes, but you must be 21 or older. Age verification is required at checkout.
We use a third-party verification system during checkout. You may be asked to submit ID.
At this time, our Tobacco and Accessories are available only in Florida. We’re actively exploring opportunities to expand into other states soon.
No, but creating an account lets you track orders, save addresses, and receive special offers.
Contact customer support, and we’ll handle your request in accordance with privacy laws.
We use industry-standard security measures, including SSL encryption, to help protect your information during checkout and account activity. For more details, please see our Privacy Policy and Cookie Policy.
💳 Order Processing & Completion
💬 Still Need Help?
We charge your card for the products in your order at the time you place it.
If any item in your order is out of stock or unavailable, we will issue a refund for that item.
Reach us anytime through our Contact Us form or email support@americansupplyclub.com. You can also leave a voicemail. We typically respond within 24 hours.
No, we are an online-only store. All orders are purchased online and shipped directly to your address.